Complaints channel
Albatross Renewable SpA makes this Complaints Channel available to employees, interns, partners, suppliers, contractors, advisors, clients, communities and any other person who wishes to report, in good faith, conduct that may breach the law, our Code of Ethics and Conduct or our Internal Rules. You do not need to have all the evidence to submit a report.
Our commitments
- Confidentiality: reports and investigations are handled with strict confidentiality, and access is limited to the people who must take part in them.
- Anonymity: reports may be submitted anonymously. For harassment and violence complaints, we recommend identifying yourself so that the legal procedure under Law 21,643 can be carried out.
- No retaliation: any reprisal against people who report, testify or cooperate with an investigation is prohibited and will be sanctioned.
- Impartiality and due process for everyone involved.
- Data protection: personal data is used only to handle the report, in accordance with Chilean law.
Please select the category of your complaint:
Crime Prevention and Anti-Corruption
Albatross rejects all forms of corruption and prohibits any conduct that may constitute a crime for which legal entities can be held liable under Law 20,393, as amended by Law 21,595 on Economic Crimes, such as bribery, facilitation payments, money laundering, terrorist financing, misappropriation, unfair administration, collusion or environmental offenses.
Albatross Code of Ethics and Conduct
Our Code of Ethics sets out how we work: with integrity, respect for people and responsibility toward the environment and communities. Report here any breach of the Code, such as undeclared conflicts of interest, improper gifts, misuse of confidential information or company resources, or falsified records.
Workplace and/or Sexual Harassment
Under Law 21,643 («Ley Karin») and Article 2 of the Labor Code, all employment relationships must be free of violence and respect the dignity of every person. Sexual harassment, workplace harassment and violence at work by third parties are prohibited. See how the procedure works.
Contact and documents
Ethics and Compliance Officer: Deputy Manager of Administration and Finance, joaquin.sepulveda@albatrossre.cl. If the matter involves him, please contact the General Manager.
- Code of Ethics and Conduct
- Internal Rules of Order, Hygiene and Safety
- Harassment Prevention Protocol
- Investigation and Sanction Procedure
This channel is not intended for commercial inquiries. For other matters, please use our Contact page.
Harassment and violence complaints: how the procedure works
How to report. The affected person, or a third party on their behalf, may report in writing or verbally:
- To the company: to the Deputy Manager of Administration and Finance (joaquin.sepulveda@albatrossre.cl). If the complaint involves him, to the General Manager.
- Directly to the Labor Directorate (Dirección del Trabajo): at any Labor Inspectorate or at www.dt.gob.cl.
Where possible, include your identification and personal email, the people involved and their roles, and a description of the facts (dates, places, witnesses and supporting evidence).
What happens next:
- Protective measures are adopted immediately, according to the seriousness of the facts and the safety of the people involved. They will never harm the complainant.
- You will be referred to the early psychological support program of our insurer, ACHS (600 600 2247).
- Within 3 business days, the company either informs the Labor Directorate that an internal investigation has started or refers the case to it. The case is always referred if you request it, or if the complaint concerns a manager or executive.
- The investigation is concluded within 30 days. Its conclusions are sent to the Labor Directorate, which has 30 days to issue its opinion.
- Any measures or sanctions are applied within 15 calendar days of that opinion.
Other resources: ACHS · Superintendencia de Seguridad Social